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  • Frequently Asked Questions

  • General

    What are the available course delivery types (formats)? What are the differences between OnDemand and Podcast/CEtoGo?

    • Zoom Webinar / GoToWebinar* - A live CE presentation, accessed on a desktop/laptop computer or a mobile device for a real-time visual and audio presentation, delivered through a video conferencing platform, such as Zoom or GoTo. It can be joined via the browser or the Zoom/GoTo applications (the latter need to be downloaded to your device in advance). 

    • External Access* - A live CE presentation, accessed on a desktop/laptop computer or a mobile device for a real-time visual and audio presentation, delivered through a video conferencing platform. External access means that the registration for the course can be completed through the CE catalog, however the access information is provided directly by the sponsoring section/chapter. You'll usually find the contact information for the sponsoring entity in the course description.

    • OnDemand / Self Study / Online Seminar - A pre-recorded program accessed on a desktop/laptop computer or a mobile device delivered within your CE account through the InReach Viewer; typically, video with audio, or a slide show with audio.

    • Video Replay - A re-broadcast of a past seminar at a specific date and location; these are in-person events.

    * Please note that we strongly recommend joining the live events 10-15 minutes in advance to allow time for troubleshooting without missing out on any portion of the program.

    Catalog Search and Registration

    What if I need more information on a program or product?

    Detailed information is provided on the course details page which can be accessed by clicking on a course title. The course details page will include program description/schedule/content, credits, and faculty/presenters.

    Technical

    When I click on the "Play" button, nothing happens. What should I do?

    When you click the green "Play" button, it will launch the viewer in a new window or a Zoom link in a new window. If you are clicking this button and nothing is happening, more than likely the viewer window is already open. Please check all open and/or minimized windows.
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