Mr. Ehler explains the process of filing a complaint against attorneys and how those complaints are handled. Failure to communicate is the most frequent complaint. Here is where the paralegal gets involved. He sets out methods to keep that communication going. Failure to return client’s file at client’s request is a common complaint and he discusses who pays for copies of file, notes in file, being careful of what gets put in the file. File retention policies are discussed. Mr. Ehler warns to be sure who you are representing because you can’t represent both parties. It is difficult to figure out who you represent sometimes in closely held corporate matters, probate matters and real estate matters. He discusses the Chinese Wall that is available for legal staff, but not for attorneys. He advises of the process of suspensions and discusses unauthorized practice of law issues. He gives us caveats for instances where attorney asks paralegal to go to detention facility or do other tasks that are questionable. Pay attention to how money is handled and how your attorney is handling his business. Attorneys now outpace dentists as most clinically depressed. There is advice as to how to handle situations like this.